Ely Boat Chandlers

for all your boating needs...

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Ordering, Payment & Delivery

we also now have a second phone line (01353) 640008

Important Notice for Online Payments
Our online payment system is temporarily down for maintenance, therefore we are securely taking payments over the phone using our shop card machine. Upon receipt of your order we will call you to take payment and get things underway. If in the meantime you have any questions or concerns then please feel free to call us on 01353 663095.

Click & Collect

If you would like to order from us online and then collect the goods from us in person then we would be delighted to see you. Simply order the goods online and select the "collect in person" option during the checkout process (don't worry about the shipping information stage, that is just automatic and wont affect your choice to collect it from us). Alternatively just give us a call and we can do it over the phone just as easily. Collection of goods from us can be done at our shop (21 Waterside, CB7 4AU) during our normal opening hours. Upon receipt of an online order we will contact you to confirm availability and talk through any other questions you may have.

Price Match

Where you see the "Price Match" symbol we will endeavour to match any "like for like" offer where possible. We are commited to bringing you quality products at the right prices, and therefore advertise very competitive prices upfront, however we wouldn't want to lose your business for the sake of a few pounds; therefore please feel free to contact us if you have a specific offer you would like us to try and match. 

How to place an order

For those of you who arent comfortable with ordering online simply give us a call on 01353 663095 or 01353 640008, or drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  leaving your name and number and we will call you. However, if you wish to place an order for an item listed on our website just follow the steps (the system will guide you), its simple, honest!.

  1. Add the appropriate item to your cart (the cart will update automatically and show what you have put in it)
  2. Click "Check out" or "Continue shopping" if you wish to add more. If you dont click anything then the little box will disappear in a few seconds and you can just continue browsing. You can then click "Check out" on the cart box once you are ready to process your order
  3. If you are an existing customer it will ask you to log in. If you are a new customer then please enter your information and the system will set you up as a registered user
  4. The postage rate for the item(s) you have in your cart will be displayed along with the shipping method (which includes a "collect in person" option.
  5. It will then ask you to confirm or update the shipping address
  6. You can then choose to "Pay by Telephone" or "Pay online using SagePay".
  7. A box will now appear to allow you to put any special instructions you may have in regarding delivery or any other query regarding the order
  8. You then click to agree to our T&C's and confirm the order
  9. If you have chosen to "Pay by Telephone" then you will receive a confirmation email of your purchase order and we will call you shortly to process the order over the telephone and answer any questions you may have.
  10. If you have chosen to "Pay online using SagePay" then once you click to confirm the order your browser will take you to the secure Sage Payment Gateway where you can put in your card details and pay for the order. You will then receive a confirmation email from us and from SagePay to state that the order has been successful.


Please note: We use a deferred payment status with SagePay, this means that we don't actually take any money from your card until we have confirmed with you that we can fulfill your order and checked you have no further questions or queries regarding the product, delivery or payment transaction. We do this via a member of our staff making a quick telephone call to you shortly after you place the order. It doesnt slow down the purchase process in any way, it just gives us the opportunity to ensure we are offering you the correct product and delivery service level to meet your needs.

You can pay for an order using two methods:

A) Payment over the telephone:

Upon receipt of your order we will call you (normally the same or next working day) to discuss your order, confirm delivery details and costs and take payment. We take safe & secure payment (Credit or Debit card) via our shop card terminal (the same one used by "walk in the door" customers), we will then send the receipts to you with the goods, or via post if appropriate. Please note that we dont write down, record or retain any of your card details during the payment process, they go straight into the card machine. OR

B) Payment online using SagePay:

This is a secure online process protected by Sage where you can pay via Credit or Debit card for the goods you have ordered. For further explanation of this process please see the How to place an order section above.

Please note that some (only a few) prices will differ between the shop and the website, this is usually to take into account postage costs which may affect our ability to compete online (in effect a reduced online price would be to subsidise an otherwise prohibitive carriage cost)

We will always aim to get orders to you by the cheapest and most convenient method. Parcel delivery costs can vary due to location, the type of product being carried, the fragility of the product and the weight, therefore the prices shown below are indicative for mainland England addresses, prices to Scotland or non mainland may vary. We will fully discuss all delivery arrangements with you when taking the order to ensure we offer the most convenient service possible

(Please note that Royal Mail do not take paint or solvents, therefore we have to use a courier for those items).

General Parcel delivery rates

Our website automatically calculates postage, please be aware however this is not always 100% correct, we make every effort to get it right automatically, but do reserve the right to use an alternate delivery method if appropriate. A change of delivery method may incur a surcharge, we will not charge this automatically, we will always call you to discuss the options, it also does not affect your right to cancel the order.

Please note that in April 2013 Royal Mail have changed their parcel grading system and increased prices, hence we have had to raise our delivery pricing on small items. Please be assured though that we will always try to keep costs to a minimum, particularly for small items.

  • UK postage of very small items  £3.99
  • UK postage small item (excluding paint)  £6.99
  • Mainland UK 48hr (small item - excluding paint)  £10.99
  • Mainland UK 48hr (medium item and paint)  £13.99
  • Mainland UK 24hr (medium item and paint)  £14.99
  • Mainland UK 48hr (Fragile item)  £18.99
  • Mainland UK 48hr (Large item)  £25.00
  • Mainland UK 48hr (Large fragile item) £30.00
  • Mainland UK 48hr (Very large fragile item) £35.00
  • Pallet Service (England, surcharge needed for Scotland) from £55.00
  • Paint courier (Mainland UK only)  £13.99         
  • We do offer free delivery on some items as a promotional offer (when you see this symbol  ). This offer is aimed at offering the best value possible to you the customer, we do however reserve the right to use the most cost effective method of delivery, and make it clear that some destinations will incur a modest surcharge (Highlands & Islands).
  • We are now able to offer a Saturday or Sunday delivery on parcels sent via Parcelforce (despatched from us on a Friday), this incurs a surcharge of £15.00 inc VAT in addition to the original carriage cost. This is a service provided at cost, we do not profit from the surcharge, it simply reflects the cost of the service.

Our customers are always welcome to collect items in person, after all we are a real shop and always happy to interact with our customers and offer a more personal level of service.


Solid Fuel stove delivery rates

  • For customers local to us we are happy to discuss personal delivery in our works van. Price and availability of this service is considered on a case by case basis. Please feel free to call us to discuss this option.
  • Using our standard delivery service stoves are sent by 2-3 day pallet courier priced from £55.00 inc upwards depending upon postcode. This service uses vehicles with tail-lifts and a pump-truck, and they will call you to arrange a convenient delivery time.
  • Using our budget stove delivery service we drop ship the stove to you from the manufacturer or wholesaler. They deliver on an alloted working day, we cannot guarantee they will use a vehicle with a tail-lift and thye wont call prior to attempting to deliver. This service is priced from £25 pounds inc VAT for Mainland England, however prices are higher for some areas of Scotland and non-mainland addresses.
  • Our customers are always welcome to collect items in person, after all we are a real shop and always happy to interact with our customers and offer a more personal level of service.
 

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Online payments secured by Sage Pay