How to place an order

For those of you who arent comfortable with ordering online simply give us a call on 01353 663095, or drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  leaving your name and number and we will call you. However, if you wish to place an order for an item listed on our website just follow the steps (the system will guide you), its simple, honest!.

1. Add the appropriate item to your cart.
2. Click "Check out" or "Continue shopping" if you wish to add more. This little box only stays up for a few seconds, if it disappears then you will still have added an item to the cart it is purely that the screen hasnt "refreshed" so it doesnt show in there yet. If you move to any other page or refresh the screen then you will see the cart update and your product in there.
   
3. If you are an existing customer it will ask you to log in. If you are a new customer then please enter your information and the system will set you up as a registered user. Please note that we will NOT ask for your bank details when placing an order online (as explained below).
4. It will then ask you to confirm a shipping address
5. It will then display the Post and Packaging charges
   
6. You can then confirm (or amend) your order and leave a note of any special requirements.
7. You will receive a confirmation email of your order and we will aim to contact you the same or next working day to get your order underway.
   

We dont take your bank details online when you place an order because most items we sell tend to be technical and are best talked through with you prior to purchase. Upon receipt of your order we will call you (normally the same or next working day) to discuss your order, confirm delivery details and costs and take payment. We take safe & secure payment (Credit or Debit card) via our shop card terminal (the same one used by "walk in the door" customers), we will then send the receipts to you with the goods, or via post if appropriate. Please note that we dont write down, record or retain any of your card details during the payment process, they go straight into the card machine.

Please note that some (only a few) prices will differ between the shop and the website, this is usually to take into account postage costs which may affect our ability to compete online (in effect a reduced online price would be to subsidise an otherwise prohibitive carriage cost)

We will always aim to get orders to you by the cheapest and most convenient method. Parcel delivery costs can vary due to location, the type of product being carried, the fragility of the product and the weight, therefore the prices shown below are indicative for mainland England addresses, prices to Scotland or non mainland may vary. We will fully discuss all delivery arrangements with you when taking the order to ensure we offer the most convenient service possible

(Please note that Royal Mail do not take paint or solvents, therefore we have to use a courier for those items).

General Parcel delivery rates

Our website automatically calculates postage, please be aware however this is not always 100% correct, we make every effort to get it right automatically, but do reserve the right to use an alternate delivery method if appropriate.

• UK postage small item (excluding paint)  £4.99
• UK postage medium item (excluding paint)  £7.99
• Mainland UK 48hr (small to medium item)  £10.99
• Mainland UK 48hr (large item)  £14.99
• Mainland UK 48hr (Very large item)  £19.99 
• Pallet Service (England, surcharge needed for Scotland) from £44.00
• Paint courier (Mainland UK only)  £11.99         
• We do offer free delivery on some items as a promotional offer (when you see this symbol  ). This offer is aimed at offering the best value possible to you the customer, we do however reserve the right to use the most cost effective method of delivery, and make it clear that some destinations will incur a modest surcharge (Highlands & Islands).

Solid Fuel stove delivery rates

• Using our standard delivery service stoves are sent by 2-3 day pallet courier priced at £44.99 inc upwards depending upon postcode. This service uses vehicles with tail-lifts and a pump-truck, and they will call you to arrange a convenient delivery time.
• Using our budget stove delivery service we drop ship the stove to you from the manufacturer or wholesaler. They deliver on an alloted working day, we cannot guarantee they will use a vehicle with a tail-lift and thye wont call prior to attempting to deliver. This service is priced at £44 pounds inc VAT for Mainland England, £55 pounds for mainland Scotland.