At Ely Boat Chandlers we are a family run business dedicated to getting the right products to you, so give us a call and we will be happy to answer any questions you may have. 1) Give us a call on 01353 663095, our opening times are shown on the website. If we aren't open then leave us a message or email us and we would be more than happy to call you back as soon as possible.
or place an order on the website (leaving your contact details) and we will contact you back to confirm your order, arrange delivery, confirm delivery cost and take payment.
2) We will talk you through any questions you may have or any further information you require. 3) We can take safe and secure payment over the phone using a debit or credit card. 4) We take down your details and organise a courier to deliver the stove to the address you specify.
The stove will be delivered on a small pallet by courier to the address you specify. We will aim to deliver a stove within 72 hours, however we can aim to have it delivered on a day that most suits you upon request.
Ely Boat Chandlers reserve the right to refuse delivery upon grounds of praticality or safety (at the proprietors discretion).
If you have ordered a particular derivative of the Morso 1430, or do not have free stock at the time of your order (of any model) then we will call you when it is available for delivery and arrange a day that is convenient for you.
Please note that a Squirrel stove weighs over 70kg and is a 2 man lift.
We use a pallet courier to deliver the stoves. They will use a vehicle with a tail lift and have a pump truck. As the stoves are sent out on a 2-3 day service the courier will telephone prior to attempting delivery, this should allow you to confirm a convenient day for delivery
Simply unbolt the Morso stove from the pallet and bolt the feet on the bottom (which will be found inside the stove upon delivery). A full instruction leaflet is enclosed with the stove.
If you have ordered a Morso squirrel with backboiler then it will come separately (delivered at the same time) and you will need to fit it yourself (it's not half as involved as it sounds and we can provide full instructions and talk you through it), or if you have any questions then give us a call on 01353 663095.